Privacy and Security Policy

Effective March 1, 2012

The privacy and security of your personal information is very important to us.

At AAA Plus Storage, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our website. We know that you care about how your personal information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.

This Privacy and Security Policy (the "Privacy Policy") explains and summarizes how we collect, use, and protect your personal information as you interact with us in-person, thru fax, by phone, online, and through our customer support services. This Privacy Policy applies to AAA Plus Storage's operations in Temecula, CA and to its website located at www.aaaplusstorage.com. This Privacy Policy does not apply to other websites which may be operated by affiliates or business partners of AAA Plus Storage, even if they are linked to the www.aaaplusstorage.com site.

By using our services and/or our website, you consent to the collection and use of your personal information by AAA Plus Storage consistent with this Privacy Policy and applicable privacy and data protection laws.

Our Privacy Policy Will Change Over Time
Our Privacy Policy may change over time as we seek to improve the services we provide. We will post the most up-to-date Privacy Policy on our website. We encourage you to refer to the Privacy Policy from time to time to stay abreast of our most current practices. If you are an existing customer of AAA Plus Storage, we will attempt to notify you of material changes to our Privacy Policy. Your continued access and use of www.aaaplusstorage.com and AAA Plus Storage's services constitutes your acceptance of any changes to our Privacy Policy.

Summary of Our Privacy Policy
This policy explains:

  • What information AAA Plus Storage gathers from you.
  • How AAA Plus Storage uses the personal information you share with us.
  • What personal information, if any, AAA Plus Storage may share about you and the conditions we use to protect your information if it must be shared.
  • How AAA Plus Storage uses "cookies" and "IP addresses".
  • What kind of security measures AAA Plus Storage takes to protect your information from accidental loss or disclosure and how AAA Plus Storage will inform you in the event of a security breach.
  • The manner in which you can have your personal information updated or corrected or restrict AAA Plus Storage's use of that information.
  • Other things you should know about privacy, information security, and AAA Plus Storage.

Types of Information AAA Plus Storage Collects About You
AAA Plus Storage collects information that you provide to us or that we learn about you from the use of our website. We receive and store information you enter on www.aaaplusstorage.com or give to us in any other way. For example, you may provide information to us when you make a reservation for our storage services, enter into a lease agreement with us, make a payment on your account, or make a customer service request or inquiry. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, Social Security number, driver's license, insurance coverage information, and photos of stored property. We may keep a secure hard and/or soft copy backup of these items. This customer data is only exposed to our company's agents and representatives. We have a secure online web portal for payment that allows a customer to save their credit card information inside. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as when communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the existing information we collected about you.

How We Use Information About You
We use information we have collected about you to provide you with our storage and other services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about services we believe are of interest to you. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do. For example, we may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, to protect against fraud or security hazards, and in connection with a merger, acquisition, or bankruptcy. AAA Plus Storage may be required to disclose your personal information if it: (i) believes it is reasonably necessary to comply with legal process, such as a court order, subpoena, or search warrant, or other legal requirements of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is otherwise necessary to protect our rights or property; (iv) is necessary to protect your interests or those of other users of our website or services. If there is a question regarding the ownership of your stored property, AAA Plus Storage may be required to comply with government authority and share your personal information without your consent. If AAA Plus Storage should ever file for bankruptcy or merge with another company, or if AAA Plus Storage should decide to buy, sell, or reorganize part or all of its business, AAA Plus Storage may be required to disclose your personal information to prospective or actual purchasers or receive personal information from sellers. It is AAA Plus Storage's practice to seek appropriate protection for information disclosed or received in these types of transactions. AAA Plus Storage cannot, however, guarantee that AAA Plus Storage's Privacy Policy will remain unchanged if AAA Plus Storage is sold or merges with another company.

AAA Plus Storage collects and uses personal information from you in several other ways:

Website Usage. AAA Plus Storage may observe your activities, preferences, and transactional data (such as your IP address, browser type, and operating system) relating to your use of our website. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers' use of the website, track usage of the website, and to address security hazards. AAA Plus Storage also may use this information to track aggregate traffic patterns throughout our website. We may use aggregated, statistical information to describe our customer audience, services, and to develop partnerships with third parties to offer services in which we believe our customers will be interested.

Online and Off-line Transactions. You may be asked to share personal information in order to complete a transaction and when you use our website. For example, when you submit a payment by phone or otherwise, you may be asked for information needed to complete your order, to contact you to confirm the order, and to provide related customer service. This information is used, for example, to affect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and AAA Plus Storage. For certain transactions, such as online bill payment, we will assist you in creating a user id and password to protect your account information with us.

Children
We are in compliance with the requirements of the COPPA (Children's Online Privacy Protection Act). Children under 13 should not send any information about themselves to AAA Plus Storage. If a child under 13 submits information through any part of AAA Plus Storage's website or otherwise provides such information to AAA Plus Storage, and we learn that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

This Privacy Policy Applies to U.S. Customers 
This Privacy Policy applies to customer relationships established in the United States. Our website and business is hosted in the United States and is intended for United States visitors. Parts of this Privacy Policy may not apply to visitors to our website outside the United States because, for example, certain services may not be offered to non-U.S. customers. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protections laws and which may be more stringent than those U.S. laws, by visiting our website and providing us with personal information, you acknowledge and consent to the transfer to and processing of your personal information in the United States and under U.S. privacy and data protection laws.

Our Security Practices
Our internal data security policies restrict access to customers' personal information to authorized employees, agents, and subcontractors with a "need to know," and we train such persons on the protection of your information. These persons may use our customers' personal information for AAA Plus Storage business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers' personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to www.aaaplusstorage.com, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure Windows NT Server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, AAA Plus Storage cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

What Are Cookies and How Does AAA Plus Storage Use Them?
We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of storage needs or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain services of ours, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

Links to Third Party Sites and Websites Containing AAA Plus Storage Branding
Our website may contain links to third party sites. Please be aware, however, that AAA Plus Storage is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.

Our website may also contain links to sites that display AAA Plus Storage branding and/or AAA Plus Storage's logo but which are maintained by third parties. Such websites may be identified in that they do not display a "www.aaaplusstorage.com" URL. Please read the privacy policy on these sites for applicable privacy practices relating to personal information collected via those sites because they may differ from AAA Plus Storage's privacy practices. This Privacy Policy applies solely to personal information collected by AAA Plus Storage.

Contact Preferences and Accessing Your Personal Information
You have certain choices when it comes to how AAA Plus Storage uses your personal information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, AAA Plus Storage may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at 47355 Rainbow Canyon Road Temecula, CA 92592.

Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact AAA Plus Storage customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. .

What Else Should I Know About My Privacy?
You should be careful to maintain the secrecy of your user id and password and/or account information and be responsible about protecting your personal information and identity, both online and off-line. By using our site and/or our services in the office, you consent to this privacy policy.

Contacting AAA Plus Storage
If you have any questions, comments, or concerns about this Privacy Policy, please email us at  This email address is being protected from spambots. You need JavaScript enabled to view it.

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